You click “Deposit” or “Withdraw” and see a red error message saying the transaction was declined. The most common cause is hitting a limit set on your account.
Payment Declined Because of Account Limits
You see a message like “transaction refused” or “exceeds allowed amount.”
- Daily deposit or withdrawal limit was reached.
- Weekly or monthly cap on transactions.
- Payment method has its own internal limits.
- Account is not fully verified (KYC not completed).
- Bonus wagering requirements block withdrawals.
- Log into your account and go to the cashier section.
- Find the limits or preferences page.
- Check your current daily deposit limit and the maximum allowed.
- If you see a zero or low number, request a limit increase.
- Go to your profile and open the verification documents tab.
- Upload a clear photo of your government-issued ID.
- Upload a recent utility bill or bank statement showing your name and address.
- Wait for the verification approval email.
- Check if any bonus is active on your account.
- Look at the bonus terms to see if a minimum deposit is required.
- If you are on a withdrawal attempt, ensure you have met the playthrough.
- Choose a different payment method from the list.
- Try a smaller amount, for example half of what you wanted.
- Clear your browser cache and cookies.
- Disable any VPN or proxy service temporarily.
- Use a different browser or device.
- Wait until the next calendar day to reset daily counters.
- If none works, contact support with the exact error message and your account email.
Contact support if you completed all steps and the decline persists.
Site or Games Not Loading on Mobile
You tap a game on your phone browser and see a blank screen, spinning wheel, or error message.
- Outdated browser version.
- Slow or unstable internet connection.
- Browser cache or cookies corrupted.
- VPN or ad blocker interfering.
- Game not optimized for mobile browser play.
- Open your phone settings and check for browser updates.
- Update Chrome, Safari, or Firefox to the latest version.
- Turn off Wi-Fi and use mobile data to test.
- If mobile data works, restart your router and reconnect Wi-Fi.
- Close all other tabs and apps to free memory.
- Go to browser settings and clear cache and cookies.
- Restart the browser completely.
- Disable any VPN, ad blocker, or content blocker.
- Try loading the Mystake casino homepage from your phone without bookmarks.
- Switch from portrait to landscape mode.
- Use the browser’s desktop mode temporarily.
- Type the URL directly instead of using a saved link.
- Reboot your phone.
- Try a different browser, such as Firefox or Opera.
- Check if the same game loads on a friend’s phone.
- If only one game fails, it may need an update from the provider.
- Wait 15 minutes and reload the page.
- If nothing helps, contact support with your device model and browser name.
Contact support after you have tried all steps above.
Welcome Bonus or Free Spins Not Credited
You made your first deposit but the bonus balance shows zero and no free spins appear.
- You did not enter a relevant promo code during deposit.
- The deposit amount is below the minimum required for the bonus.
- The payment method used is excluded from the offer.
- You already claimed a previous welcome offer.
- The bonus needs manual activation in the promotions page.
- Log into your account and go to the cashier.
- Look for a field labeled “bonus code” or special offer box.
- If you missed it, note the code required for the welcome bonus.
- Check the promotions page for the exact deposit amount needed.
- Make a new deposit with the correct amount and enter the code if needed.
- Verify that no other bonus is active on your account.
- Go to your bonus or wallet section to see pending credits.
- Look for a small icon or button to claim the bonus manually.
- Confirm your deposit is not using an e-wallet if the offer excludes it.
- Check the terms to see if free spins are credited in batches.
- Open the game specified in the promotion (often a slot title).
- Play a few spins at minimum bet to trigger the credit.
- Refresh the game lobby after 10 minutes.
- Check your transaction history for the deposit time.
- If you used a mystake promo code, ensure it was spelled correctly.
- Log out and log back in to refresh your balance.
- Contact support with your deposit receipt and the code used.
- Ask support to check if the bonus was auto-declined.
Contact support if you completed all steps and the bonus still does not appear.
Cannot Log In or Account Locked
You enter your email and password but see “invalid credentials” or your account says “locked.”
- Too many incorrect password attempts.
- Caps lock or keyboard layout error.
- Account not activated after registration.
- Security lock from a forgotten 2FA code.
- Account flagged for a security review.
- Check that caps lock is off and the keyboard language is set to English.
- Look at the URL bar to confirm you are on the correct site.
- Click the “forgot password” link on the login page.
- Enter your registered email and check your inbox for a reset link.
- Follow the link and create a new strong password.
- If you use 2FA, open your authenticator app and get the current code.
- Try logging in again with the new password and correct 2FA code.
- Clear your browser cache and cookies.
- Use a different browser or device to test.
- Restart your phone or computer.
- Check your email spam folder for the activation link.
- If you never activated, click the activation link from the welcome email.
- Wait 30 minutes before trying again if too many attempts.
- Contact support and ask them to unlock the account.
- Provide your registered email and a photo of your ID for verification.
- Ask support to reset the 2FA if you lost access to the app.
- After unlocking, change your password immediately.
- Do not share your login details with anyone.
Contact support if the account remains locked after the reset.
A single tip prevents most issues: always complete your account verification and check the limits tab before your first deposit.